SpinSamurai Privacy Policy

At SpinSamurai, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By creating an account or using our website at spinsamurai.com, you agree to the practices described below.

Who We Are

SpinSamurai is operated by Kika Technology B.V., a company incorporated under the laws of Curacao, registration number 164980, with its registered address at Zuikertuintjeweg Z/N, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Authority (CGA), licence number OGL/2023/147/0081, which remains active. Where Paysafe is used as a payment method, these transactions are also processed by Kika Technology B.V. as our payment agent. We act as the data controller for all personal information collected through our casino, bonus programmes and loyalty scheme.

Information We Collect

We gather several categories of information in order to provide our services, verify your identity, process payments and comply with our legal obligations under our Curacao licence.

• We collect registration data such as your full name, date of birth, email address, phone number, country of residence and chosen currency when you sign up with SpinSamurai.
• We record identity and verification documents, including a government-issued photo ID, proof of address issued within the last 180 days, and proof of payment, which we request during our KYC process.
• We may request source of funds, source of wealth documentation, sanctions and PEP declarations, and biometric, video or liveness checks when our risk assessment requires further verification.
• We track your gaming activity, including deposits, withdrawals, wagering history, bonus usage, comp points earned and tournament participation, to administer your account and our loyalty programme.
• We log technical information such as your IP address, device type, browser, geolocation data and login timestamps, which helps us detect fraud and enforce restricted-territory rules.
• We collect communication records whenever you contact our live chat, email support or submit a complaint through our Complaints form.

How We Use Your Information

We process your personal data for the following purposes:

• We use your data to open, maintain and verify your SpinSamurai casino account and to confirm you meet our eligibility and residency requirements.
• We use payment details to process deposits and withdrawals through methods such as Interac, Visa, Mastercard, MuchBetter, bank transfer and supported cryptocurrencies.
• We use your contact information to send account notifications, respond to support requests, and, where you have opted in, to inform you about the Samurai Welcome Bonus, weekend rewards and other promotions.
• We use gameplay and transaction data to calculate comp points, manage your VIP Samurai Club status, apply wagering requirements and detect bonus abuse.
• We use collected data to comply with anti-money laundering obligations, respond to regulatory requests from the Curacao Gaming Authority, and cooperate with our Alternative Dispute Resolution provider, EGIS, if a complaint is escalated.
• We use technical and location data to enforce restrictions on players from territories where our services are not available and to apply provider-specific blocks, such as those affecting Evolution Group content.

Legal Basis for Processing

We rely on several legal grounds to process your personal data: performance of the contract we enter into with you when you register with SpinSamurai, compliance with our licensing and anti-money laundering obligations, our legitimate interest in preventing fraud and securing our platform, and, where applicable, your consent to receive marketing communications. You may withdraw consent for marketing at any time without affecting the rest of our service to you.

Sharing Your Information

We do not sell your personal data. We may share information with the following categories of recipients where necessary to run our services:

• We share data with payment providers and payment agents, including Paysafe transactions processed via Kika Technology B.V., to complete deposits and withdrawals.
• We share data with identity verification and anti-fraud service providers to complete our KYC checks.
• We share data with our game and live dealer providers, such as Evolution, Ezugi, Pragmatic-type studios and other partners listed on our site, strictly to the extent required to deliver gameplay.
• We share data with regulators, law enforcement agencies and our Alternative Dispute Resolution body, EGIS, when legally required or when a dispute is referred to them.
• We may share data with professional advisers, auditors or successors in the event of a corporate restructuring, merger or sale of our business.

Cookies and Tracking

We use cookies and similar technologies on spinsamurai.com to keep you logged in, remember your currency and language preferences, measure site performance and tailor promotional content to your region. You can manage cookie preferences through your browser settings; however, disabling certain cookies may limit functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by our licensing obligations, anti-money laundering rules and applicable statutes of limitation. KYC documentation, transaction records and communication logs are kept in accordance with Curacao regulatory requirements even after account closure.

Your Rights

Depending on your jurisdiction, you may have rights relating to the personal data we hold about you. We aim to honour these requests promptly and transparently.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing, including direct marketing.
• You have the right to lodge a complaint with us directly, or escalate an unresolved matter to EGIS at [email protected] if you believe we have not handled your personal data appropriately.

Data Security

We implement technical and organisational measures, including encryption, access controls and monitoring, to protect your data from unauthorised access, loss or misuse. We require our payment partners, including those processing Interac, MiFinity, MuchBetter and cryptocurrency transactions, to maintain comparable security standards.

Restricted Territories and Eligibility

We do not knowingly collect or process personal data from individuals located in territories where our services are restricted. If we discover that an account has been opened from a restricted location, including through the use of a VPN to bypass a provider block, we reserve the right to suspend the account, decline withdrawal requests and process any necessary compliance actions, which may include confiscation of winnings obtained in breach of our terms.

Children's Privacy

Our services are intended only for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our licensing obligations or applicable law. We encourage you to review this page periodically. Continued use of SpinSamurai after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can reach our support team at [email protected], through live chat available 24/7, or via our Help section and Complaints form on the website. Unresolved complaints may be referred to our independent Alternative Dispute Resolution provider, EGIS, at [email protected].