Our SpinSamurai Responsible Gaming

Our Commitment to Safer Play

We at SpinSamurai operate under a licence issued by the Curacao Gaming Authority, and our responsible gaming framework is built to meet the standards expected of a licensed operator. Our Spin Samurai platform is owned and operated by Kika Technology B.V., and we are committed to offering a safe, transparent and fair environment for every player who joins us, regardless of which of our localised versions you use.

Our SpinSamurai team continuously reviews our policies to make sure they reflect best practice in player protection. We also work with an independent Alternative Dispute Resolution body, EGIS, so that if you ever feel a concern hasn't been handled fairly, there is an external, impartial route available to you.

Tools We Offer to Help You Stay in Control

We've built several practical tools into our Vegas Samurai... excuse us, into our Spin Samurai account settings, so you can tailor your experience to what feels comfortable for you. You can access these at any time from your account dashboard, and our support team is always on hand if you need help setting them up.

• Deposit limits - set daily, weekly or monthly caps on how much you add to your account
• Loss limits - cap the amount you are willing to lose over a chosen period
• Wagering limits - restrict the total amount you can stake within a set timeframe
• Session time reminders - receive alerts after a set amount of time playing
• Temporary account suspension - take a short break ranging from a day to several weeks
• Self-exclusion - close your account for a longer period or permanently
• Reality checks - pop-up reminders showing how long you have been playing

Our VegasSamurai... At Spin Samurai, we make these settings easy to find and easy to adjust, and once a limit is in place, it cannot be increased immediately. If you ask to raise a limit, the change only takes effect after a cooling-off period, while any request to lower a limit is applied right away. This two-speed approach is a deliberate part of how we at SpinSamurai protect players from impulsive decisions.

Self-Exclusion at SpinSamurai

If you feel you need a longer break, our Spin Samurai self-exclusion option allows you to close your account for a defined period or indefinitely. During self-exclusion, we will not send you marketing emails, bonus offers or promotional notifications, and you will not be able to log in or create a new account with us. Our SpinSamurai compliance team monitors this carefully to make sure self-excluded accounts remain closed for the agreed duration.

Should you wish to reactivate your account after a self-exclusion period, our Spin Samurai support team will carry out an additional review before reopening access, to confirm that returning to play is the right decision for you at that time.

Age Verification and Player Protection

We at SpinSamurai only accept players who are of legal gambling age in their jurisdiction, and our verification process is designed to confirm this before any withdrawal is processed. Our Know Your Customer checks, which include a government-issued photo ID, proof of address and proof of payment, help us confirm the identity and age of every player. This isn't just a formality for us - it's a core part of how our Spin Samurai platform keeps gambling restricted to adults who can legally and knowingly participate.

Our SpinSamurai onboarding also screens for restricted territories and jurisdictions where online gambling is not permitted, and we apply additional safeguards for markets such as Sweden, where players are excluded from bonuses, promotions, VIP rewards and comp point exchange as part of our responsible approach to regulated markets.

Recognising the Signs

Problem gambling can affect anyone, and it isn't always obvious at first. We encourage every player at Spin Samurai to check in with themselves honestly from time to time. Some signs that play may be becoming a problem include:

• Spending more money or time than originally planned
• Chasing losses with bigger bets
• Borrowing money to fund deposits
• Neglecting work, relationships or responsibilities because of gambling
• Feeling anxious, irritable or guilty about your gambling activity
• Hiding the extent of your gambling from family or friends

If any of this sounds familiar, our Spin Samurai team genuinely encourages you to pause and use one of the tools above, or reach out to one of the independent support organisations listed further down this page.

Bonuses and Responsible Play

Our SpinSamurai welcome package, weekend rewards and loyalty programme are designed to add enjoyment to your experience, not to pressure you into depositing more than you intend. Every bonus on our Spin Samurai platform comes with clear terms, including wagering requirements, maximum bet limits and validity periods, so you always know what you are opting into before you accept an offer. For more details on current offers, see our SpinSamurai bonus page.

We also limit active bonuses to one at a time, and deposit bonuses cannot be combined, which helps keep your spending predictable rather than compounding multiple offers at once. If you ever feel that a promotion is encouraging you to deposit beyond your comfort level, you are always free to decline it or to opt out of bonus communications entirely from your account settings.

Support Organisations

Alongside the tools we offer directly, we also recommend a number of independent, specialist organisations that provide free, confidential support for anyone affected by problem gambling, whether that's you or someone close to you.

We at Spin Samurai do not operate these organisations, but we fully support the work they do, and we encourage any player who needs extra help to contact them directly. Conversations with these services are independent of our SpinSamurai platform and are kept completely confidential.

How to Set Up Your Limits

Setting up responsible gaming tools on our platform only takes a few minutes. Here's how to get started:

1. Log in to your Spin Samurai account
2. Go to your account settings or profile dashboard
3. Select the responsible gaming or safer play section
4. Choose the limit or tool you want to apply, such as a deposit cap or session reminder
5. Confirm your choice and save the changes

If you run into any trouble, our SpinSamurai support agents are available around the clock and can talk you through each option step by step. New players can get started quickly through the simple SpinSamurai login process.